Customer Service Representative - (Solon, OH)

Customer Service Representative Position summary: Provides customer service to patients, physicians and other callers in a closely monitored call center environment by, scheduling appointments, verifying insurance data and coordinating clinic wide resources to meet needs and facilitates access.Responsibilities:Provides customer service to patients by coordinating services, directing callers to appropriate scheduling area and providing special instructions.Determines appointment type and urgency then schedules appointments.Communicates scheduling info, instructions and directions.Captures and verifies referrals and cancellation reasons, insurance coverage and physician data.Processes intranet appointment scheduling requests.Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments.Maintains acceptable performance in quality, patient background, 1st call resolution (FCR), customer satisfaction, teamwork