Customer Service Rep - (Franklin, TN)

POSITION DETAILS Representative will be responsible for assisting and educating policy holders calling in with policy inquiries. Fundamental Components: Representative will be responsible for assisting and educating policy holders calling in with policy inquiries. EXPERIENCE/Experience preferred: Experience in a production environment. Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating expertise to be empathetic and compassionate. EDUCATION The highest level of education desired for applicants in this position is a High-school diploma, G.E.D. or equivalent experience. ADDITIONAL JOB DETAILS Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.