Customer Service Center Specialist - SLD - (Blue Ash, OH)

Customer Service Center Specialist - SLD Company Name:Kroger General Office Position classification:Employee FLSA Status:Non-Exempt Line of Business:Customer Experience Support See what life is like at Kroger Technology athttps://www.kroger.com/livekt Additional Technology Details: Job overview: Provide remote customer support for various enterprise programs and promotions, web services, store feedback/escalation and product questions for our external customers. Act as an escalation point for resolving complex customer issues. Coach and mentor less experienced teammates and act as a point of contact for new projects coming into the department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Job Functions: Provide in-depth support via phones and/or other media in resolving escalated customer issues Update and manage Infra Ticket database Serves as an escalation point for other call center associates