Service Desk Associate - (Waynesville, NC)

Provides "World Class" Member Service by surprising and delighting our members every day. Performs daily responsibilities including, but not limited to: assisting customers, register operations, answering the phone, making P.A. announcements and completing business service transactions. * Ensures customer care and selling are #1 priority * Maintains a clean work area and replenishes required supplies * Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook * Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet) * Displays strong skill sets in use of the Remote Maintenance Unit (RMU) * Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise