Softlines Lead - (Billerica, MA)

Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping background. * Ensures customer care and selling are #1 priority * Knows the store, services and location of merchandise. Tours area of responsibility and prioritizes jobs that need to be completed. Assists in identifying and resolving issues * Understands financials for the business including sales, gross margin and waste. Displays strong skill sets in use of the RMU * Makes eye contact, smiles and greets all customers that come within ten feet. Demonstrates "take the customer to the merchandise" policy.