College Savings Group Team Lead - (Lincoln, NE)

Job description: The College Savings Group Team Lead will assist with the oversight of call center functions to ensure quality work and exceptional customer service, assist with facilitation of initial and ongoing training of customer service representatives and will collaborate closely with the College Savings Group Supervisory team to ensure all performance standards are met. Required functions: Assist with oversight of call center functions to ensure quality work exceptional customer service and that all College Savings Group performance standards are met. Assist with initial and ongoing training of customer service representatives. Coordinate the scheduling of appropriate staff during business hours. Observe and evaluate customer service representative phone calls on a regular basis for quality control and coaching feedback. Complete regular Quality Control reviews of employees’ pending folders to ensure all pending items are resolved in a timely manner and correct procedures are followed.