Support Engineer - Thailand (Ketchikan,AK) - (Ketchikan, AK)

Location: Bangkok, Thailand (multiple customer locations) The Support Engineer is a customer service champion that takes pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be Support for our customers and our Enterprise Services teams. This job requires handling a full range of tasks and responsibilities, so multi-tasking is a necessity. With our mission to provide an unparalleled customer background, we offer support during business hours and emergency after-hours service. Specific Duties Customer Background: Ensure that all tickets are maintained to the agreed upon threshold/ SLAs; work high priority tickets as needed to ensure sensitive issues are addressed swiftly.