Front Desk Director - (Newnan, GA)

Summary Objective: Create a welcoming environment for all members by leading a team of Front Desk Attendants who exceed service expectations. Required functions: * Deliver the Ultimate Fitness Experience to every member, every time * Supervise and provide a motivating environment for team to achieve or exceed all team and individual service goals * Hire, coach, counsel, and recommend dismissals of front desk staff * Implement all Front Desk standard operating procedures * Achieve monthly revenue and operating income goals Position duties * Maintain front desk schedules according to necessary coverage and budget * Coordinate a system for staff scheduling and substitutes during illness or time off * Train all new hires thoroughly and complete a training log with all employees * Implement on-going training for all desk staff * Maintain an accurate staff phone list and distribute to all staff and management * Maintain ongoing positive communication through quarterly front desk staff meetings and meet individually