Client Service Specialist - (Lexington, MA)

Critical functions: Ensures compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare. Responsible for insuring all qualifications of the office are in full compliance. Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments. Oversees all phases of the selection process, including posting, screening, interviewing, negotiating initial offers and orienting the new employee. Designs and delivers effective new employee orientations as needed to improve employee initial engagement with the Company. Performs compensation and benefit administrative activities. Assists with performance management process. Conduct home visits. Supervises collection and distribution of mail. Assists with administrative and clerical tasks as directed. Verifies client insurance. Responsible for orders being filled by qualified personnel in a timely manner.