Customer Service Coordinator - (Romeoville, IL)

service trucks trucking DescriptionPosition Summary:A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.Major Responsibilities:-Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.-Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.-Assure that all Penske Rental units are maintained and prepared for customers-Ensure parts are available for scheduled work-Hold vendors accountable for quality and adherence to schedule for outside work-Provide customer service