Call Center Agent - Ritz-Carlton, Amelia Island (180002HR) - (St Marys, GA)

Call Center Agent At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the background stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton, Amelia Island, located at 4750 Amelia Island Pkwy, Amelia Island, FL, 32034 currently has the following opportunity: Call Center Agent (180002HR): Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.