Training Coordinator - (Moon Twp, PA)

Job overview Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems. Major Goals and Responsibilities The Team Coordinator is responsible for order processing as well as basic leadership and training elements in the Customer Service department such as addressing daily questions from teammates, addressing customer complaints and bringing to resolution, assist with productivity reports and deliver feedback to team based on productivity data, maintain PAID-TIME-OFF calendar and monitor employee attendance.