Help Desk Technician - (Columbus, GA)

Description: The PC/Help Desk Technician will provide Tier two and 3 support. Applicants must have excellent problem-solving and customer service skills, as well as extensive background with desktop hardware, software applications, operating systems and network connectivity. The successful applicant must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Typical duties include: Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers Installing and configuring application and operating system software and upgrades Troubleshooting and repairing hardware and network connectivity issues Removing old equipment and performing data migration to new machines Maintaining an inventory of installed software, managing software licensing