Counter Sales Rep (RAC.Counter Sales Rep..Operations.Nonex) - (Lubbock, TX)

General Responsibilities The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued background to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues. Responsibilities: Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer’s travel background