Executive: Team Lead, Medicare Advantage Case Management - Cleveland, Ohio - (Cleveland, OH)

Requisition Number 17-2011 Post Date 12/14/2017 Title Team Lead, Medicare Advantage Case Management City Cleveland State OH Description Role and Responsibility: Provide support, direction and assistance to Case Management (CM) staff Give effective and timely feedback to staff in regard to performance outcomes and progress toward goals Monitor work allocation to maximize output and effectiveness of staff Provide daily oversight of scheduling and attendance of personnel Monitor performance of staff members through ongoing audit process Provide ongoing training, mentoring, coaching and disciplinary action as needed Conduct regularly scheduled one-on-one meetings with personnel Coordinate team-specific orientation and training Manage inbound referrals to CM and appropriately triage them to facilitate CM process Serve as interdepartmental liaison for issues relate to CM/Outreach services Network with other departments to gather and/or share info Must feel comfortable with public speaking and ongoing training of