Tier Three Engineer - (Lakewood, OH)

Job overview Blue Technologies Smart Solutions, a wholly-owned subsidiary of Blue Technologies Inc. provides managed IT Services, Document Management, ECM solutions and professional services to our clients. We are currently seeking a Tier 3 Engineer that will be responsible for providing professional services to new or existing Connection customers that can include: business and technical consulting, analysis, design, implementation, system troubleshooting, performance optimization, and documentation. Services are provided both at client site and via phone, email, and Internet. In addition to the billable activity, the Tier 3 Engineer supports pre-sales configuration and design activities, skills and certification maintenance, and research and technology development tasks. The Tier 3 Engineer has advanced-to-expert skill level with varying practical background.