Research & Resolution Specialist - (Dallas, TX)

Job description The position of Research & Resolution Associate (RRA) is responsible for the full cycle pursuit of investigating and resolving open invoices and credits as assigned by the Research & Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and coordinate with direct co-workers, employees at branch locations, and the representatives of commercial and state agencies. The position will promptly respond to escalated inquiries and requests related to open account balances. Essential Job Functions Identify and prioritize outstanding balances based on research and reports provided by RRMs. Research and resolve open invoices and credits by utilizing company software and tools. Recognize and communicate trends in problematic accounts and payers to management. Work all monthly-predetermined balances through adjudication and resolution.