Customer Service Representative I - (Fresno, CA)

Description: Position Purpose\: Receive, investigate and respond to all customer issues in the Call Center thru coordination of appropriate actions to initiate the resolution of customer issues. Receive and process incoming telephone requests, voice mails and emails from members, clients and pharmacies Log and track calls using help desk proprietary software Ensure that all Customer Servicesâ?? documents and databases are maintained accurately Participate as a member of the Customer-Centered Service Team, ensuring that all documentation is completed accurately Interview caller to gather info about the problem(s) and lead the caller through to a successful problem resolution in reference to pharmacy benefit management claims Qualification: