Customer Service Representative I (Bilingual Preferred) - (Getzville, NY)

Description: Position Purpose\: Respond to customer inquiries via telephone and written communicationin a timely and appropriate manner. Respond to telephone or written communicationinquiries from members and/or providers within established timeframes utilizing current reference materials and available resources Provide assistance to members and/or providers regarding web siteregistration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of timely follow up May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around timesFoundation Care\:Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient info into Customer Relationship Management application (CRM) and manage