Supervisor, Customer Service - (Tacoma, WA)

Description: Position Purpose\: Supervise assigned customer service function at the health plan to meet overall business goals and objectives Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development Act as the Complaints Coordinator; ensuring all complaints are resolved and responded to appropriate parties Develop, implement and maintain materials and programs ensuring production and quality standards are met Hire, motivate, coach, counsel, and supervise the daily functions of the provider services staff Educate members regarding plan benefits as appropriate and refer members to Connections Representatives Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness Ensure plan pends are completed Review and respond to complex issues and questions Ensure processes are compliant with contractual agreements and State and Federal regulations