Customer Retention and Sales Representative I-Starts April 22nd - (Cedar Rapids, IA)

GENERAL RESPONSIBILITIES: Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions. SPECIFIC RESPONSIBILITIES: * Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. * Apply Retention Department's mission statement to sell Mediacom's service when possible. * Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. * Use the Mediacom resources to sell against the competition and explain our competitive edge. * Build customer loyalty by providing legendary customer service. * Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. * Educate customers in the use of installed products, service offerings, billing, fees, and product features. * Resolve customer complaints and situations calmly and courteously.