Front Desk Supervisor: Full:Time/Year:Round : One Ski Hill Place - (Breckenridge, CO)

Reach Your Peak at Vail Resorts. Youre someone who pushes boundaries and challenges the status quo. Youre brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join 1 of the worlds most innovative companies and re:imagine a mountain resort background with us. Welcome to Vail Resorts. Reach Your Peak. Supervisor Position description: The Front Desk Supervisor provides guidance and leadership to the Front Desk Agents (FDA) ensuring consistent quality customer service is delivered. The Front Desk Supervisor will resolve customer complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and brand standards. This position will assign and instruct FDAs in details of work, observe performance and encourage adherance to brand standards/standard operating procedures.