IT Manager, Service Design & Engineering - Cloud Productivity Platforms - (Wheeling, IL)

Provides leadership & strategy for the Digital Workplace Solutions organization, responsible for the service design, engineering, development and implementation of Cloud Productivity Platform services within the Microsoft office suite 365 stack. Accountable for managing the team while ensuring procured products from the marketplace are transformed into services that are delivered and experienced by AbbVie's users that meets or exceeds customer expectations. Manages an entrepreneurial mindset for a suite of infrastructure products/services supporting enterprise, shared and dedicated business processes used across teams at both domestic and international locations. This includes managing expense and capital budgets, meeting annual productivity saving targets and developing and maintaining relationships with multiple external vendors. Manages customer relationships and develops cost recovery models.