Customer Service Agent - (Rochester, NY)

Aerotek is currently seeking to hire Customer Service Agents in the Rochester, NY area. Responsible for coordinating cases for pre-certification and prior authorization review. Pay is competitive, and based on background. Primary duties may includes, but are not limited to: Logs and documents client and participant conversations and issues in an effort to minimize repeat callers and provide optimal resolution. Prioritizes and manages caller issues to resolve critical or time sensitive issues before less urgent issues. Develops and maintains high degree of product knowledge to stay on top of all product regulatory policy and industry changes. Assists as needed with following up on unresolved calls to ensure issue completion accuracy of resolution and compliance with resolution time-frame expectations established Prioritizes and manages caller issues to resolve critical or time sensitive issues before less urgent issues.