Quick Lane Service Advisor / Customer Service Writer - (Annapolis, MD)

Quick Lane Service Advisor / Customer Service Writer Isn t it time you took your automotive service advisor career further? Position description Quick Lane Service Advisors greet customers and assist them with any inquiries they may have Quick Lane Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Quick Lane Service Advisors prioritize required services and be prepared to provide options upon request. Document declines for services and ask for follow-up on future service considerations Keep customer informed on completion times, service expenses, and possible changes. Quick Lane Service Advisors remain involved with the delivery of the vehicle to customer upon completion to assure all customer concerns can be addressed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.