Service Writer - (Hobbs, NM)

SUMMARY OF DUTIES: Greet customers and initiate the write up process. Determine the customer s needs and convey this details onto the repair order. Must be able to communicate well in order to document enough info to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer. MARGINAL TASKS: Must be willing to do other miscellaneous tasks as required by and related to the business. SPECIAL QUALIFICATIONS: