Engineering: Cyber Security Application Support Engineer (Military Veterans - (Northborough, MA)

Description Job Purpose: This is a multi-function role with the responsibility of End to End support ownership and application engineering support for National grid---s Cyber security systems. Position duties (including but not limited to): Triage the tickets to appropriate resolver groups & Maintain formal record for ticket closure Liaise directly with all the support functions (Infrastructure & Network or third party vendors) for any problem or incident resolution. All such communications should be accompanied with a ticket in the National Grid system Use National Grid ticketing system as 1 stop to report incident/problem/emergencies tickets. All relevant updates to the ticket to be formally recorded in the ticketing system, for audit and service reviews Support security appliances like Cisco - Stealthwatch