Assistant Manager Customer Operations- Claims - (Red Bank, NJ)

Overview The Assistant Manager of Customer Operations- Claims is responsible for customer-centric, efficient and compliant commercial transactions for the West-Ward business within the Hikma organization. This role will plan, organize, direct and control all activities of the Claims Department ensuring the proper and timely processing of various claim types. This role has a specialized focus on claim metric reporting and minimizing claim time resolution. This role also includes, but is not limited to communicating and understanding contract obligations and identifying areas where certain claim types can be minimized and/or eliminated by exploring business processes in other functional areas. It is the responsibility of the person in this role to ensure the delivery of quality service to direct customers, indirect customers and our sales force that exceeds customer expectations and workplace standards.