IT Service Management Manager - (Minneapolis, MN)

SUMMARY We are currently seeking an IT Service Management Manager in our IT Customer Care department. This full-time role will work days and is eligible for a competitive benefits package. Leads teams to facilitates outstanding IT customer service and contributes to the organizations mission of utilizing details technology to improve patient care. Focuses on continuous improvement of IT services and tools with an emphasis on proactive planning, promoting a customer focused support culture and improving the accountability of delivering effective and efficient services. Ensures IT Customer Care resources have the right tools, access, training and details to enable the rapid resolution of Incidents/Service Requests and the expertise to address project needs. Oversees operation, monitoring and improvement of all service management practices in the delivery of IT services to customers. Leads support for IT Service Management applications throughout the systems lifecycle.