Customer Service Representative - (Elizabeth, NJ)

Preferred Freezer Services of Elizabeth currently has an excellent opportunity for a full-time Customer Service Representative. Job summary: Process orders, research and resolve customer inquiries, and process necessary paperwork to complete the order process. Essential Duties and Responsibilities: Monitor faxes and distribute to appropriate department/person immediately. Follow up with customers concerning problem orders from previous night. Process orders in a timely fashion Prepare order for keying, review and process orders Resolve lot and description problem prior to releasing. Contact customer by phone immediately to change or confirm any conflicts or changes on order. Make corrections per customer instructions. Oral/Written correspondence : Answer phone calls with a clear friendly greeting and always maintain positive demeanor. Provide product info to customer. Compose correspondence as necessary to advise customer of findings or present necessary info.