Help Desk Specialist - (Chattanooga, TN)

ROLE SUMMARY Operative responsibility in incident, problem, and configuration management in support of production environment. To support the IT Infrastructure and Services organization in defining, documenting, supporting and validating processes necessary to maintain Chattanooga Help Desk Operations. He / She will be the 1st line of service delivery to handle critical and day to day request from users. He / She will be working with application teams, server teams, and business units to provide coordination services under the direction of the local ITP. He / She will be responsible for maintaining the help desk 24X7 and working with other Help Desk and partners to ensure speedy resolution of request. This individual specializes in delivering of 1st level support solutions for the production connected systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions that are used to support business processes.