Training Manager - Customer Experience - (Northbrook, IL)

Responsible for deploying consistent customer service processes and effective training for all levels of HCS and Shred-it Customer Service departments. This position has direct responsibility for managing the process of delivering training. Determines measurable criteria for training effectiveness and modifies delivery approaches to increase employee performance. Partners and works with Customer Background Training Manager responsible for developing training and process content. Plans, organizes, and directs team player training sessions using in-person classroom sessions, web-based delivery, and team huddle meetings. Demonstrates business knowledge of core SCS business. Ensures effective use of a variety of visual aids and training techniques to enhance delivery and reinforce training content. Training sessions may be related to new-hires, existing employee refresh training, new work processes, new system enhancements or new systems.