Sr Technical Support - 2nd Shift - (Independence, MO)

Sr Technical Support - 2nd Shift Improve business and family comfort, protection and productivity Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer Learn to apply highest standards of customer support Build business acumen while learning to address customers technical needs Must be able to work 2nd shift 25 technical troubleshooting 25 Test Products 25 Track Requests 25 Training YOU