Software Technical Support Representative - Jan 2018 - (Somerset, NJ)

Company Overview SDL is a leader in providing local government software solutions. SDL Municipal Management Software is a premier municipal management platform that helps local governments to automate departments, workflows and functions. With over 120 clients, and twenty years of background, we continue to grow and expand our solutions for the towns, cities and citizens we serve. SDL is a privately owned company, self-funded and profitable. Job overview Our Software Technical Support Representatives answer calls and provide honest, straightforward customer education, troubleshooting, and support. We evaluate customer satisfaction and make priority changes accordingly as the situation evolves. We expect you to quickly learn and troubleshoot a wide spectrum of software/hardware problems, and network connectivity, email, and secondary issues. Work Ethic: Be punctual and reliable, and have consistent attendance. Be collaborative. Remain current on internal processes.