Sys Admin-Programmer/PowerShell and SQL - (Balcones Heights, TX)

Position description Duties: * Shall administer and manage automated change and incident management tools. * Update content and configurations to support automated change and incident management workflow accomplishment. * Updating tool configurations and providing informative content to enable AFIN users and operators to resolve changes and incidents at the lowest possible tier. The content shall presented through the automated management tools and/or Tier 0 Self-help web sites. Details content shall include frequently asked questions and standard solutions for the resolution of issues on the AFIN. * Analyze customer feedback from automated change and incident management tools to identify service improvements. * - Includes analyzing feedback received from customers about automated tools providing a summary in the MARCH. The contractor shall provide a Technical Report when improvements are gleaned from the analysis.