Telecom Engineer - (Woodland Hills, CA)

Ref ID: 04815-#######799 Classification: Help Desk/Tech Support I Compensation: DOE Robert Half Technology is looking for an experienced Telecom analyst for a large enterprising client in the Agoura Hills area/ Must have previous background working with LEC(Local Exchange Carrier) RESPONSIBILITIES: ? Retrieve and resolve Help Desk issues for Telecom, includes making and receiving calls ? Provide support and coordinate the resolution of the issues ? Issue out of service or repair orders to the appropriate vendor after initial troubleshooting and diagnosis has been completed ? PBX background specifically NEC and Toshiba ? Post resolution customer follow-up to ensure satisfaction ? Make recommendations that would improve service and minimize costs ? Process bills and disburse to their appropriate Cost Center(Department) for accounting and budgeting purposes (understanding the difference on the bill between voice/data) ? Analyze telecommunications bills for billing accuracy and contract compliance ? Manage