Claim Representative-Auto Field-Metro Detroit - (Pontiac, MI)

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approx nine million members and customers across eleven states and two U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the 2nd largest AAA club in North America. Primary Duties and Responsibilities (details of the basic job functions): Independently performs detailed and highly complex claim functions both at the office and at off-site locations. Reviews files, obtains coverage details and contacts insured to discuss claim process, provide emergency funds, etc. Explain laws/regulations regarding home or vehicle repair. Perform physical damage inspections as required. Arrange for vehicle/home inspections, alternate transportation/living expenses, etc. Inspects property and prepares estimate or works with direct repair facilities to obtain necessary info. Analyzes damage and determines whether to repair or replace damaged parts.