Customer Support Coordinator - (Natick, MA)

Search for more jobs Customer Support Coordinator Job: US-MA-Natick | Customer Service | 17302-FMCG Apply Now Job description Join our Customer Support Team and assist MathWorks customers with all customer service related requests. Although inbound phone work is the primary focus of this position, individuals will also be expected to support customers via email and the web. Hours for this position are 11am to 8pm Responsibilities The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. This includes: requests for pricing, ordering, license modification, activation, order status, training enrollment and requests for invoices. Must be a champion for our customers. You will have direct supervision but should also be able to work autonomously. Teaming activities - This will involve working with co-workers, decision making, resourcefulness, conflict resolution, and issue solving on team related issues.