Front Office Supervisor - (Ashland, KY)

DescriptionJOB SUMMARY The Front Desk Supervisor coordinates the front office activities of the hotel and provides support to the General Manager. JOB QUALIFICATIONS & RESPONSIBILITIES * Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes. * Directly supervises or assists in the supervisory function of 1-5 front desk employees in accordance with the organizations policies and applicable laws. Assignments include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. * Provides training to front office staff as directed by Management. * Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures. * Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.