Support Readiness Manager - (Campbell, CA)

Position title: Support Readiness Manager Location: Santa Clara/San Diego This position reports to: Director, Customer Support ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. Support Readiness Manager is a global role reporting to the Director, Customer Support. This role would be responsible for managing all aspects of planning and enablement in ensuring that the appropriate Support Delivery Team is ready to support all existing and new releases of the IT Business Management (ITBM) Business Unit.