Application Support Analyst - (Buffalo, NY)

POSITION DESCRIPTION Office based in Amherst, NY Executes specific deliverables and activities around moderately complex system issues as part of a team assigned to support the day-to-day maintenance and enhancement of business applications and project related support. Fundamental Components: * Determines root cause analysis of system issues. * Conducts interviews, fact-finding, and independent research to design creative, progressive solutions to system issues. * Documents business impact of system issue. * Develops and communicates effective short term workaround procedures to address system issues. * Assists with the management and resolution of unplanned hard system outages. * Contributes to the communication process to impacted customers and internal management personnel * May assist in the development of Product Overviews, FAQs, Tool Glossaries, system training material