Comm System Design Engr - (Atlanta, GA)

Description: Works with the client to ensure existing systems, processes and procedures are optimal in supporting the business goals and objectives. Consults and recommends appropriate changes. Builds, changes, tests, and implements toll free numbers in the Verizon network via Verizon Toll Free Network Manager (TFNM) in accordance with the annual releases. Changes and tests network routing plans. Runs and analyzes call center and network statistics internal reporting tools and Verizons reports internet portal. Maintains toll free number inventory. Develops and delivers training on new Verizon TFNM functionality. Develops and delivers training on the Verizon reports internet portal. Runs and analyzes reports on ACD/CCC/CVP and toll-free numbers for network anomalies and issues that impact service levels. Runs and analyzes reports for trouble shooting. Monitors and identifies toll call records that indicate fraudulent activities.