Senior Sustaining Engineer - (Burlington, MA)

Job details Summary of the Position The Sr. Sustaining Engineer will diagnose and resolve product defects, in reaction to escalated problems and system monitoring events, and pro-actively resolve them in a real-time environment. Communicate with other Engineering teams and cross-organizational support teams and in some cases as part of customer facing response teams. Develop and maintain tools, utilities and processes in support of the Application delivery environment. #LI-AC1 Assignments include: * Provide Level three system support for a 7x24 multi-stack, SAAS application environment. Off-hours pager rotation is a shared responsibility. * Troubleshoot, analyze and resolve applications problems using software engineering life cycle best practices. * Communicate with relevant departments on problem status and interact with key domain experts to resolve problems quickly and efficiently. * Actively work with customer support teams to identify customer issues.