Franchise Business Consultant (Manchester,MD) - (Manchester, MD)

Responsibilities Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc) Collect and maintain an active current knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee s business as a whole. Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Report and Mystery Shop standards and develop corrective action plans, milestones and timetables where appropriate Remain actively involved with any restaurant/organization that routinely delivers a customer background inconsistent with the IHOP vision