Help Desk Specialist (Levittown,NY) - (Levittown, NY)

As an IT Helpdesk Specialist you will be responsible for: Responding to requests for technical assistance in person, via phone, or electronically Installing software and updating hardware Diagnosing and resolving technical hardware and software issues Researching questions using available info resources Advising users on appropriate actions Following standard helpdesk procedures Logging all helpdesk interactions Administering helpdesk software Re-directing problems to the appropriate resource The perfect candidate will possess the following skills and abilities: 3-five years of background Proficiency in Windows 7, Windows eight and Ms office Basic Network Troubleshooting skills PC Imaging Familiar with mobile device (phone/tablet) setup and use Excellent customer service skills Expertise to work outside normal business hours if required to include evenings and weekends *sa