Vice President, Specialty Pharmacy Operations (Call Center) - (Orlando, FL)

Vice President, Specialty Pharmacy Operations (Call Center) Description: Position Purpose\: Oversee the development and implementation of operational processes within customer and patient services in alignment with the companys business strategy, core values and company vision. Oversee the customer and patient services department and generate value proposition for clients Develop, maintain, and ensure production and quality standards, such as response and call handle times, are met and audit outcomes Maintain appropriate staffing to ensure service levels are met across all product segments, smooth transition for new customers, and minimal impact to existing customers Evaluate systems, policies, and procedures, and drive changes to accomplish the organizations and departments objectives Maintain strong internal control procedures in order to safeguard company assets Assist in the solution of problems that affect the service, efficiency