Training specialist - (Frederick, MD)

Roles Responsibilities Become familiar with CDMRPs Electronic Grants System (EGS) functionality in order to assist users with questions and provide guidance. EGS is a government-owned, contractor-operated system supported by multiple contractors. Create and maintain EGS user guides and videos for different EGS communities and organizations including CDMRP, Office of Research Protections and other clients as requested. Provide regularly scheduled and ad hoc in-person training sessions to large and small groups on EGS user functionality to multiple organizations. Provide new EGS user orientations and refresher sessions as requested. Provide customerhelpdesk support through email and telephone to EGS end users providing general guidance and as necessary triage issues to appropriate points of contact. Work under the direction of EGS Program ManagerCOR and Business Systems Manager to determine end user training needs, create content, presentations, briefings and assess utility of different training methods.