Terminal Supervisor (22317) - (Nashville, TN)

Summary: Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction. Proactively addresses any customer relationship issues. Direct supervision of drivers. Ensures proper cash handling procedures are adhered to. Major Responsibilities: Assist with the interviewing and selection of hourly personnel. Ensures that all personnel have been trained and/or retrained according to customer service standards. Ensures highest level of customer satisfaction. Concentration on terminal cleanliness and overall facility condition as well as employee appearance is critical. Maintains high-level of customer background quality in accordance with workplace standards. Reviews driver manpower needs and ensures proper coverage. Responsible for planning of driver vacations, future books offs and run change assignment Ensures drivers are properly credentialed to operate a commercial motor vehicle. Ensures drivers are reporting to work on time and in complete uniform ready to work.