PC/Desktop Support Specialist - (Kansas City, MO)

Position overview What You'll Get to Do: The Desktop Support Specialist will serve as the point of contact for customers seeking technical assistance for computers and peripherals. The selected person will quickly assess issues and will determine next steps, based on input from the customer as well as their own observations of the issues. The Technician will provide expert issue resolution and document all steps in the Remedy ticketing system. The Desktop Support Specialist will have outstanding verbal and written correspondence abilities. Must have a thorough understanding of Windows seven and some background with Windows 10. The Technician must be customer oriented and able to explain the issue to the customer. Must be able to deal with difficult customers. Will be responsible for supporting all IT policies and IT security requirements. More About the Role: + Operate independently in installing, maintaining, and upgrading computer workstations, printers and software.