Client Technical Support Manager - (Oklahoma City, OK)

Critical responsibilities: Plans, organizes and manages technical support for 1 or more products to provide unrivalled technical support for customers and prospects, meet contractual response times, and that staff members are exceptionally customer focused, responsive, dependable, technically excellent and team oriented. ? Attracts, hires, retains, organizes, develops, manages, recognizes, and rewards a motivated workforce capable of achieving short and long-range business objectives within company policies and procedures. ? Leads and participates in working with other DSG departments to provide proactive, responsive, and timely solutions to customer and product issues. ? Leads and participates in the management of customer case escalations. ? Participates as a proactive member of the DSG management team by setting high standards throughout the Technical Support department.